Shift Swaps

Shift Swaps lets staff request shift swaps in the Mobile App, with final approval by managers or portal admins.

Before you start

• Ensure the Staff Portal and Mobile App are enabled in Portal Setup.
• Confirm a portal admin is assigned.
• Confirm staff who need shift swap access can sign in to the app.

Enable shift swap requests

1. Open Wageloch and sign in.
2. Go to Settings > Portal/Mobile App > Portal Setup.
3. Open the Mobile App tab.
4. Under Shift Swap, enable Allow Shift Swap Requests from Staff.
5. Set notification recipients:
   • Email Request to: for email alerts.
   • Send Push Notification of Request to: for app alerts.
6. Save the setup and keep site activation enabled.

Assign or confirm portal admin access

Portal admins can review and respond to swap requests in the app.

1. In Portal Setup, open Security.
2. Enable administrative access.
3. Assign either:
   • An existing staff member, or
   • A non-staff admin contact.
4. Save and complete setup.

Staff: request a shift swap

1. Open the Wageloch Mobile App.
2. Go to My Roster.
3. Select the shift to swap.
4. Submit the swap request when prompted.

After submission, the request remains pending until a manager or portal admin reviews it.

Manager or portal admin: action requests

1. Open the Wageloch Mobile App.
2. Open Shift Swap.
3. Select the pending request.
4. Choose Accept or Decline.
5. If accepting, select one or more replacement staff and send the offer.

Invited staff can accept or decline the offer in the app.

Finalise the replacement

1. Open the request thread in Shift Swap.
2. Review who accepted the offer.
3. Confirm the replacement employee.

Once confirmed, the roster updates and republishes based on your swap settings.

Notification behaviour

• Managers and portal admins receive request notifications by configured email and/or push channels.
• Invited replacement staff receive push notifications when offers are sent.
• Staff requesting the swap are notified when the request is approved or declined.