Message Centre
2 min read
Message Centre
Message Centre helps you send operational updates to staff from one place.
You can send messages through:
- SMS
- Clock Notes
- Push Notifications
Before You Start
- Confirm staff contact details are current in Staff Information.
- Confirm the required features are enabled for your account.
- For SMS activation, contact Wageloch Helpdesk.
Common Workflow
- Sign in to Wageloch.
- Select the Message Centre icon (envelope) in the top-right corner.
- Choose the message channel: Email, SMS, Clock Notes, or Push Notifications.
- Select recipients (individual staff, multiple staff members, or departments where available).
- Enter your message details.
- Review and send.
Message Centre channel selector and compose screen
Capture Message Centre open with channel tabs/options, recipient selector, and message composer visible.
Use Email for detailed updates, policy notices, and messages that may need attachments.
- Staff must have a valid email address in their staff profile.
- You can send to one person, selected staff, or department groups.
- You can enable read receipts, but some email providers may not return them.
- Attachments are limited to 10 MB per email.
Email message setup
Capture Email channel with sender address, recipients, subject, message body, and attachment control.
INFO
To keep a copy of broadcast emails, include your own address in recipients.
SMS
- SMS is disabled by default and must be enabled by Helpdesk.
- Use SMS for urgent short-form updates.
- Keep wording concise so key details are visible in one message.
SMS message setup
Capture SMS channel with recipient selector and SMS message field.
Clock Notes
- Clock Notes display to employees when they clock in.
- This is useful for short operational reminders at shift start.
- Clock Notes are available for Time Kiosk (Windows PC) and Mobile App.
Clock note configuration
Capture Clock Notes channel with note text, target group, and display timing options.
Push Notifications
- Push notifications send directly to staff using the Mobile App.
- Use push notifications for fast operational alerts and reminders.
- Keep titles and opening lines clear so intent is obvious in the notification preview.
Push notification setup
Capture Push Notifications channel with recipient targeting and notification content fields.
Delivery and Troubleshooting
- Confirm recipient details are complete and current.
- If a message is not received, verify that staff have active app permissions and notification settings.
- For SMS delivery issues or channel activation requests, contact Helpdesk.